Frequently Asked Questions
You have questions, we have answers.
What makes truBOND Veterinary Center different?
We’re so glad you asked!
At truBOND, we partner with you to keep your pet healthy so you can love them longer. We listen to your questions and concerns carefully, and we spend the time needed to explain our recommendations and answer questions. We want you to consider us “extended family”.
We also want your pet to have the best experience possible. We’ve designed our Veterinary Center to ease fear, and we’ve trained our team to recognize stress and improve patient comfort.
We NEVER CUT CORNERS on the care we provide. We’ve hired a highly talented team and equipped the hospital with cutting-edge technology. We will always recommend what’s best, and we have extensive patient safety procedures to keep your pet safe.
We also offer spa-style grooming because keeping your pet properly groomed makes them look their best and helps prevent skin irritations and rashes.
The entire truBOND team is committed to the lifelong health and wellness of your pet because the truest bonds are for life.
What vaccinations does my pet need?
Vaccinations are an important way to keep your pet healthy and prevent the spread of contagious diseases. Below is a breakdown of recommended vaccines for dogs and cats in Texas. In addition to these, there are a variety of other vaccines that may be recommended depending on your pet’s potential exposure. During your appointment at truBOND, we will partner with you and determine exactly which vaccines are needed for your pet.
Rabies Vaccine: Texas law requires all dogs and cats to receive their first vaccine against rabies between 12 and 16 weeks old. After the initial vaccine, they must be maintained current on their rabies vaccine as an adult, which means a booster vaccine every 1 or 3 years depending on established intervals from the vaccine manufacturer.
Dogs: In addition to Rabies vaccine, the other core recommended vaccines for dogs are: Distemper Virus, Adenovirus-2, Parvovirus, and Parainfluenza virus. We also recommend vaccination against Leptospirosis and Bordetella, depending on their risk for exposure.
Cats: In addition to Rabies vaccine, the other core recommended vaccines for cats are: Feline Calicivirus, Feline Herpesvirus, and Feline Panleukopenia virus. Feline Leukemia virus vaccine is recommended for all kittens in their first year of life and for adult cats exposed to outdoor cats or exposed to cats with FeLV.
Puppies and Kittens: Puppies and Kittens need a series of vaccines starting between 6 and 8 weeks of age and continuing every 3 to 4 weeks until they are typically 16 weeks old. Any vaccines given to puppies and kittens before 6 weeks of age are not effective because of interference by antibodies received from their mother’s milk during the first few hours after birth.
How often does my pet need to have his or her teeth cleaned?
All dogs and cats need their teeth scaled and polished at least once a year. Some pets need cleanings 2 or 3 times a year. The American Animal Hospital Association recommends starting at 1 year of age for small/medium breed dogs and all cats, and 2 years of age for larger breed dogs.
Like with us, dental health is an important part of your pet’s overall wellness. Unfortunately, it’s often overlooked or ignored. We promise to partner with you and ensure your pet’s teeth are cared for properly with a combination of at-home dental care recommendations and regular dental cleanings. This is one of the BEST THINGS you can do for your pet.
What types of surgical procedures do you perform?
We are equipped and prepared for routine procedures such as spay, neuter, and mass removal and more complex procedures like cystotomy, abdominal exploratory, pyometra surgery, and advanced dental procedures. When your pet needs a specialist, we will help ensure you and your pet’s records get to the right place.
How do I make an appointment?
Scheduling an appointment is quick and easy. Simply go to our home page and click the Book Appointment button. You will answer a few questions and then find a time that works for you. Of course, you can also call the hospital to schedule an appointment. If no one answers, that either means we are closed or busy with other patients. Leave us a message, and we will get back to you as soon as possible.
What is your cancellation policy?
We understand that sometimes plans change. If you need to cancel or reschedule your appointment, please do this at least 24 hours in advance. This allows us to readjust the schedule and accommodate another truBOND patient. If you are already inside the 24-hour window, we still appreciate a call to let us know you won’t be in.
What happens if I arrive late for my appointment?
We work hard to respect all appointment times at truBOND Veterinary Center and ask that you plan to arrive 5 minutes early for your appointment. We also understand that life can be crazy. If you are running late, please give us a heads up. If you are more than 10 minutes late, you may be asked to reschedule your appointment. This allows us to keep our commitment to other scheduled appointments. Also, please know if you are late to your appointment, you will have less time with the doctor and team.
What should I do if I have an after-hours emergency?
If you have an emergency outside of our normal business hours, please call Animal Emergency Hospital of North Texas. They are located in Grapevine off the North access road to Hwy 114 between Southlake Boulevard/Northwest Hwy and Kimball Ave. The address and phone number are below. Please let them know we are your primary veterinarian so they can send us records and we can follow-up.
What vaccines are required for grooming?
What is included with the grooming and bathing services?
Can I still get my pet groomed if their vaccines are not up to date?
When can I get my puppy groomed?
When are you open?
Monday through Friday: 8 AM – 6 PM
Saturday: 9 AM – 5 PM
Does my dog or cat need heartworm, flea, or tick prevention?
The short answer is YES! All dogs and cats should be kept on heartworm, flea, and tick prevention year-round.
Heartworms: Heartworm disease is an awful condition caused by worms up to 12 inches long, living in the heart and the surrounding large blood vessels. Mosquitoes transmit the heartworm, and it is a big problem in North Texas. Heartworm disease can be treated in dogs. However, it involves an extensive staging process, a painful and potent medication given in 3 phases, and several months of strict cage confinement. Cats can also get heartworms, but there are no approved drugs for heartworm eradication in cats. Keeping your pets on heartworm prevention throughout their entire lives will make it nearly impossible for these worms to cause them harm.
Fleas: Fleas are an extremely common and year-round problem in our area. One female flea lays 40-50 eggs per day. Most of these will fall off the pet leading to a rapid infestation of the home or yard. Flea bites lead to inflammation and infection of the skin, the transmission of diseases and parasites, and in some cases, severe anemia in pets. The modern flea prevention we offer is highly effective at preventing flea problems on your pets and in your home.
Ticks: Ticks are much less common in urban or suburban areas in North Texas. However, they transmit a variety of severe illnesses such as Lyme Disease, which makes it important to prevent tick bites. We recommend all dogs and cats be maintained on tick prevention.
What other preventive care does my dog or cat need?
The cornerstone of prevention is a visit to the veterinarian for a complete physical exam every 6 months. During these visits, we will do four things:
- Ensure all preventive care is up-to-date.
- Identify problems early and create a treatment plan.
- Answer any questions you have.
- Discuss what’s next for your pet.
These biannual visits are where we get to know you and your furry family. We look forward to building a strong relationship and being a continuous resource for you throughout your pets’ entire life.
What should I do if my pet is sick?
Make an appointment online or give us a call. We will always do our best to get your pet seen on the same day you call. If it is a true emergency, we will help get you to the right place. Pets are great at hiding illness, making it difficult to tell how sick they are, so please don’t wait. The sooner we can determine what’s wrong, the better the outcome will be.
Interested in joining our team?
Click below to see our open positions!